FAQ
You've got questions, we've got answers, which you can find below. If you can't find it below then you should probably contact us and we will then try to answer your question and maybe even add it here.
What is your turnaround time?
Turnaround times depend on a few things including order size, design complexity, and product availability. Obviously smaller orders with less colours will take less time than a larger order with multiple colours. As a general rule our turnaround times are as follows.
Standard
10 - 15 business days
Rush services may be available upon request on a project by project basis.
Turnaround time starts after payment and the approval of your art proofs. Turnaround times do not include pickup or shipping times.
Additional services such as folding, bagging, tagging, etc. require longer than normal turnaround times.
Do you have a phone number that I can call?
No. The best way to contact us, get a quote, or tell us about your new puppy is to email us. All official inquiries, orders, etc. must be made via email by requesting a quote or filling out the form on our contact page.
Do you have a minimum order?
Our minimum order on custom apparel is typically 24 pieces with the exact same print.
Promotional products, custom stationery and print materials, corporate gifts, and other miscellaneous products have varying minimum order quantities from product to product.
Can I just buy blank shirts from you?
Yup! But it depends on what exactly you want. Certain brands contractually require that they be sold with embellishment. If you are just looking for some blank shirts or would like to purchase some blank samples prior to deciding which garment you would like to order feel free to contact us with the details of what you are looking for and we will let you know whether or not it can be done!
What format do you need my design in?
In order to get a nice print you need a nice, high quality file. Here are some guidelines.
- Editable, unflattened vector files are always best (.ai, .eps, .pdf), every customer that sends a nice vector file gets a free high five included with their order.
- High quality raster files are the next best (.psd, .tif, .jpg, .png), these files must be created at full print size and should have a minimum resolution of 300dpi.
You should also always ensure that your fonts are outlined! If they are not outlined then there is a pretty good chance that when we open it either the wrong font will appear or it will not be formatted correctly.
Overall vector files are best as they provide the most versatility, can be easily resized, and have nice crisp edges with no pixelation. We can vectorize most raster files for a flat $50 fee if needed.
How do I pay for my order?
Once your order is confirmed we will email you an invoice with payment instructions. We currently accept Visa, Mastercard, Apple Pay, and eTransfer.
Will you ship to me?
Sure thing! We'll ship anywhere the shipping companies will deliver to.
Will you ship internationally?
Definitely! But if you’re outside of Canada you will be responsible for any tariffs, duties, taxes, brokerage and other fees that your government and shipping companies decide to charge you when they are imported.
What ink colours do you have?
We've got a bunch of different stock colours available which you can view here.
We can also custom mix inks fairly close to any of the colours you can find in a Pantone Solid Coated swatch book.
We can also get a range of specialty inks such as glow in the dark, metallic, clear, and more.
Note that there are currently major supply chain shortages with ink and therefore we may not always be able to get exactly what you are looking for.
Can you print over the zipper of a shirt?
We do not offer printing over the zipper of a shirt. This can cause some really nasty incosnsitencies, and is really not comfortable for the person wearing the shirt.
Can I provide garments for you to print on?
No we do not accept any customer supplied garments for decoration.